Our support team uses the Email an Invite feature heavily. There is currently no way to track whether the recipient of the invite link has successfully booked an appointment or not. We would like to selectively retarget people who have not yet booked their appointments, so it would be useful for there to be a […]
Board: Ideas
If an appointment is reassigned, the Sumo behavior is to cnacel the existing ICS and create a new one. This is a confusing participant experience and leads to a lot of inquiries about “why was my appointment canceled” It would be great, especially since we’re using our support@ email as a global host, if the […]
Currently, the “Resend Ticket” functionality in SUMO Event Desk is only available at an individual level, requiring manual action for each attendee. I would like the ability to resend tickets in bulk to all attendees (or a selected group of attendees) for a specific event. This would be especially helpful in scenarios such as event […]
I would love to explore how we can integrate Zoom registration links into these schedulers by using the Zoom registration feature so participants can register for the calls directly.
We would like the option to enable more location options. For example, we have many Spanish speaking clients that we provide Spanish ‘services’ for. The problem we’re running into is if the client clicks on a Spanish ‘service’ to schedule an appointment, they’re then prompted to choose from location options that are only presented in […]
Currently, the maximum time filter on Utilization Reports is 60 minutes. We would like to add longer times to this to align with our actual appointment durations. We suggest adding every 30 minutes up to 480 minutes (8 hours). OR, even better, allowing admins to add/subtract values that make sense for their organization/company.
The current design of the Invite Manager permits users to book any of a host’s services at any location, even when the host has no availability there. This oversight means that the host’s location availability isn’t consistently enforced, which it should be, whether the appointment originates from the online scheduler or the Invite Manager.