It would be great if we could have a checkbox and a field selection picklist on Invite Manager to use a custom Lead/Contact’s Time Zone field to be used as default Time Zone while booking Appointment.
We have customers from all time zones in USA and we don’t want to rely on our service representatives to select correct time zone before booking appointment. We also want to make sure that when representatives discuss appointment time with customer they are referring customer time zone and not their own.
Per SUMO Support, the time zone that is selected is the time zone of the user who has clicked the button. This is not of much use anyways if User is trying to schedule appointment for another team member in third Time Zone.