I would like the ability to schedule an appointment without creating a contact in Salesforce. I would like to click New Appointment and add a SUMO user as the host and then just an email address as the participant without creating a contact or a lead.
Our users are really frustrated that there are no notifications for Classes when a customer is booked or cancels their attendance. There are options for emails to go to hosts, but only when they create an event, update it, or completely cancel it and these aren’t what our team is looking for.
As a SUMO Admin, I’d like the ability to be able to export SUMO User Availability into a report that shows scheduled availability by user by interval for a specified duration.
I would like to provide feedback concerning the cancel page from the cancel/reschedule link when an appointment has been canceled. Instead of the current state, the customer would like to see a page similar to the appointment confirmation page (without options for cancel/reschedule). This way the experience and branding would stay consistent for the customer […]
We have several brands in our org and the sharing model is that members of a brand can only see records belonging to other members of their brand. When booking appointments though, users can see ALL SUMO locations (each brand has several SUMO Locations). We would like to control that list on the User or […]
I would like the ability to text my customers about appointments booked, rescheduled, or canceled. Not just reminders. I do not want to send emails to my customers only sms messages.
Currently there is no ability to turn off or disable the ability to create a block on the MC. I would like to be able to disable this for end users
Currently there are colors that can be set within SUMO CEP appts that only reference the Multi-calendar. The customer would like to also having the color maintained on the external calendar as well. End users often times color code their external calendars, and currently, SUMO only propagates the calendar invite in the same (assuming default […]
When customers book, they get to choose Early– 08:30-11:00, Mid – 11:00-13:30, Late – 13:30-17:30 for example. From the customer side they don’t see a specific time, just a time range. Customer facing specific times are great, for the first couple of appointments, but as the day goes on there are so many opportunities for […]
Would like to select specific dates to turn off certain location options. For example, all location options can be turned on when I am in the office, but when I am working remotely on a pre-planned date, turn off the “In-Person” option for that specific date so I can only accept virtual or phone appointments. […]